Privacy Policy

1. About This Policy

5 Star Pet Food Pty Ltd (ACN 697 891 339) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at 5starpetfood.com.au or purchasing our products, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity & contact information: name, email address, phone number, delivery address.
• Order & transaction information: products purchased, order history, payment details (processed securely via Stripe — we do not store card numbers).
• Communications: messages you send us via our contact form or email.
• Technical data: IP address, browser type, pages visited, and other analytics data collected via cookies or similar technologies.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and send order confirmations.
• Respond to your enquiries and provide customer support.
• Improve our website, products, and services.
• Send you marketing communications where you have consented (you may opt out at any time).
• Comply with our legal obligations.

4. Disclosure of Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our website and fulfilling orders (such as payment processors, delivery partners, and email service providers), strictly for those purposes and subject to confidentiality obligations.

We may also disclose your information where required by law or to protect the rights, property, or safety of 5 Star Pet Food, our customers, or others.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. All payment transactions are encrypted and processed by Stripe, a PCI-DSS compliant payment processor.

7. Your Rights

Under the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us at [email protected].

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: